Downloads

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File delivery
Your files will be available for download after payment is confirmed.
You can find your acquired patterns here on Etsy at the top right of your profile in "Purchases and Ratings". They stay there, and you can download them at any time.


DIGITAL DOWNLOAD FILES: NO REFUNDS after downloaded the patterns.
Cancellation of purchase: You can cancel the purchase only before we send you the order.

 Shipping

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Your order is sent to your Etsy address (unless otherwise specified when the order is placed).

I am not responsible for the packets returned to me because of an incorrect address or in case of an unsuccessful delivery of the package.
The customer is responsible for paying for the re-shipment, and if the customer does not want to pay for his shipment, I will return them the amount of my order minus the original shipping cost.

But please, first contact me if you have any problems with your order.

 Copyright

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It is forbidden to copy patterns, transfer them to other people, translate patterns into other languages, resale patterns. Patterns and images FireflyCrochets are protected by copyright.

Custom and personalized orders
Patterns contain everything that can be seen on the product images.

 Return and exchange

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Our goal is to ensure that customers remain satisfied.
If you are unsatisfied with your order, contact me to return your purchase in its original condition for a refund within 5 days of receipt. The buyer is responsible for the shipping costs.
If the items are damaged during delivery, please contact me and I will do everything to guarantee your satisfaction.

DIGITAL DOWNLOAD FILES: No cancellation after downloaded the patterns.
Cancellation of purchase: You can cancel the purchase only before we send you the order.

 Understanding Patterns

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Patterns are checked by knitters with different levels of experience.
Please contact me if the guide has any ambiguity for you.
Do not hesitate to contact me and then we solve the problem together.

  

If you have any questions about any of my items, please send me a message.

Last updated on Oct 5, 2018